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Call us today on: 01902 867712

Orders, Delivery, Returns and Cancellation Policy.

Ordering

You can place your order online and pay for it by PayPal, debit or credit card. You may also order by phone, email or letter. Please feel free to phone or email us before placing your order to discuss your requirements.

Delivery

Supply Hut aim to process all orders received before 2pm on the same day (Monday to Friday). Any orders received after 2pm will be processed and dispatched the next working day.

  • Carriage charges
  • UK mainland
  • Order values of £75 or more are delivered carriage paid
  • Order values under £75 are subject to standard carriage charges of £7.95

For next day delivery an extra delivery charge will apply, please contact us to discuss your specific requirements. Please call 01902 867712 or email sales@supply-hut.com before ordering.

Free & standard delivery service is for a 3-5 working day service, unless a product is out of stock Please allow up to 14 working days for out of stock items. A member of staff will advise you if we do not expect to meet the delivery date specified on our website.

We only deliver to mainland UK addresses. 'Free Delivery' only covers orders to mainland UK. If you are unsure whether or not your postcode is eligible for free delivery please contact us.

Please contact us if your order is going to any of the following areas:

  • Scotland Highlands & Islands
  • Ireland
  • Southern Ireland
  • Offshore

When you receive your goods from our courier you will be asked to sign a proof of delivery (POD), Supply Hut therefore advise you to check all goods thoroughly to make sure they are in good condition. If your products are damaged please reject the delivery and contact us ASAP so we can arrange a replacement without any delay. 

What happens if I am not in when the goods are delivered?

If you are not in when the goods are delivered, the courier will normally leave a card with instructions on how to reschedule the delivery or they will return the following day to attempt delivery again. We ask to you provide a valid phone number during the checkout to help during the delivery process.

What happens if the good are damaged or faulty upon delivery?

If received goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund provided this is reported within 3 working days from the delivery date.

Returns and Cancellations

Unwanted Goods

The customer has the right to return the goods within 14 calendar days to obtain a full refund provided that the goods are returned in an unused & as New condition.

It is the customer’s responsibility for returning the goods back to Supply Hut and assume costs of such. Supply Hut will deduct a 25% restocking fee off the NETT cost of the product & all carriage charges from your refund.

The goods will remain the customer’s responsibility until Supply Hut have received the goods back.  The goods must be returned complete including all fixings, packaging & product manuals.

You will not be refunded until the goods are returned to our warehouse by the carrier and checked by our staff to be in a saleable condition and fit to be resold. If the goods are not in a saleable condition, then we reserve the right to refuse a refund.

Cancellation of Goods

You may cancel your order at any time prior to dispatch by phone or email quoting your order no. If the goods have been dispatched then the customer is responsible for the cost of the return of the goods, unless otherwise agreed.

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